Frequently Asked Questions

Commissions
•	What commissions are paid?
	-	Commissions are paid on a per sale basis.
	-	Commissions are 21% of the total sale before taxes and/or shipping.
•	What is the minimum amount to earn before a payout?
	-	$25 is the minimum commission balance prior to payout.
•	How soon is my first check sent?
	-	In order to allow for the return period to pass so that necessary refunds can be issued, this program has a 35-day lag time. For example, sales in January will be paid in the March 5th disbursement.
•	Does the merchant withhold income taxes?
	-	No. You are an independent contractor and as such are responsible for filing on your taxable income.
	-	All affiliates, who are not corporations, must provide us a Social Security number. If you earn more than $600 during a calendar year, we will issue you a 1099 form.
•	How often are checks sent?
	-	All accounts totaling $25 or more are paid 35 days after the month in which the sale(s) occurred.
•	What happens when a product is returned to DirectWhite.com?
	-	DirectWhite.com has a 30-day money-back guarantee. If a return occurs, the commission that was generated from this sale will be reversed.
•	What is the total amount on which my commission is paid?
	-	Your commission is paid on the sub-total of the order. The commissionable amount does not include shipping charges or sales tax.
•	Will I be paid commission on purchases that I make?
	-	Yes. We encourage you to purchase your personal teeth whitening products from DirectWhite.com. You’ll earn your regular commission on all purchases made.
Tracking
•	What type of tracking system does this program use?
	-	We use a private label solution developed for DirectWhite.com. This system has been extensively tested for reliability and accuracy.
•	How are visitors tracked?
	-	Visitors arriving from your site will have a cookie placed on their computer that IDs them as having come from your site.
•	How long are cookies set for?
	-	Cookies are set for a period of 999 days.
	-	A new cookie is placed EACH time a visitor arrives on our site from an affiliate site.
•	How soon after a sale or click will I be able to see the new stats show up?
	-	All reporting is done in real time. Clicks and sales will be immediately viewable from your login screen within the affiliate service center.
•	What information is presented in the tracking area?
	-	Commission amount
	-	Date
	-	Invoice number
Advertisements and Banners:
•	What types of links are available?
	-	This affiliate program supports and offers both text-based links as well as a variety of professionally designed banners.
•	How often are text links and banners updated?
	-	Banners and links are updated frequently-each time a new banner or link is added you will receive an update e-mail from the affiliate management team.
•	Can I modify text links or banners?
	-	No. In order to maintain a consistent presentation that matches the guidelines that we have set forth, we require that banners and text not be modified without the affiliate manager's prior approval.
•	Which type of link produces a higher click through rate-banner or text?
	-	Effectiveness of banners and links will be mentioned in frequent newsletter updates sent to our network of affiliates.
•	Are announcements sent when new links or specials are made available?
	-	Yes. We send out brief announcements when new opportunities are made available.
•	Can I open the merchant site in a new browser window?
	-	Yes. You may open the site to a new non-crippled window.
	-	No frames.
•	How do I get new banners?
	-	After you have created your affiliate account and been accepted into the program you can log in at the affiliate service center to review and retrieve new banners.
	-	All graphic files are hosted on our servers. You simply copy and paste html code from the affiliate service center. The code will already contain your unique affiliate ID.
•	How do I make suggestions for new banner or ad copy?
	-	We encourage you to give us feedback on new banners and/or text links that would help you be more effective. Please follow this link to send a suggestion to the affiliate manager.